I recently placed an order with iphonefix.com. I received a confirmation email, stating I would receive my prepaid shipping label via email shortly. A day later, when it hadn’t arrived, I emailed and called customer service. They did not reply to my email and (big shocker) the phone just kept ringing. After contacting a competitor (because I need my darn phone fixed), ifixyouri.com, I found out iphonefix.com is out of business. Really? You have a fully-functional, credit-card-taking, order-processing, confirmation-email-sending website, but you no longer conduct business?!
Have a little respect for your customers (existing and potential) and pull down your website! I wasted three business days thinking I had already placed an order with an existing business.
I understand this is just one small company, but they are not the only ones! When I went to a Fed-Ex drop-off location this morning to ship my iPhone to ifixyouri.com (after going on the Fed-Ex website this morning), the drop box wasn’t there! Fed-Ex can’t even keep their location database up to date?
I will admit that I may be more sensitive than the average bear to online issues, since my husband works in Ecommerce and I’ve been saying “google it” since before that was a recognized phrase. However, if you are going to have an online presence, take as much pride in it as you do your brick-and-mortar business. And for goodness sake, if your business is exclusively online, then shame on you for not having accurate information for your customers!
On a happier note, when I called ifixyouri.com to confirm they were a legitimate business before placing my order, the guy on the phone was very nice and helpful. I can’t wait to get my phone back and let you know if their repairs were as good as their customer service!