May 11, 2011
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I’ve written about how much I like the customer service provided by Progressive Auto Insurance. Unfortunately, I have to take back all the praise I have thrown their way. I will spare you the details, but suffice it to say my husband had to go to the New York DMV 5 times because we couldn’t get what we needed from Progressive. When I called, I knew more about Progressive’s computer system than the customer service supervisor I spoke with for over an hour. I got a quote from Geico shortly after the DMV fiasco, and ended up getting a better policy for less than half of what we were paying.
Even after hearing Geico commercials about customers saving a ton of money, I didn’t feel the need to switch. In fact, I was a happy Progressive customer for more than nine years, but having cheery customer service reps doesn’t do any good if they’re incompetent.
I feel like this should go without saying, but I’ll say it anyway: You can get people to pay a premium only if the service you provide is top-notch. Sorry, Progressive. Even a friendly face like Flo won’t win us back.
March 29, 2011
If you haven’t heard of The Fly Lady, you should really check out her website. I use a lot of her ideas and tips – this is one that I’ve only slightly modified.
The issue I always had with cleaning the bathroom was keeping the chemicals in a place that was safe from my kids and didn’t take up valuable bathroom space. This meant cleaning the bathroom was a huge job, because I had to find the chemicals and bring them from room to room. Translation: Bathrooms were
not rarely clean.
Enter the “Swish & Swipe.” My version of the Swish & Swipe goes something like this:
- Buy Glass Cleaning Wipes.
- Buy any toilet bowl brush and holder you like (you probably already have one)
- When you go into your bathroom first thing in the morning, grab a glass cleaning wipe and wipe down your mirror, counters, and sink.
- Grab the hand soap and squirt a few pumps of hand soap into the toilet.
- Scrub the toilet bowl (this should be more like a gently swish, since you do this regularly).
- Wipe the back of the toilet bowl, lid, and seat with the cleaning wipes you used in the first steps.
That’s it. It’s really easy. I clean my kid’s bathroom when they are in the bathtub using the same method. Of course, this is not the same as a good old-fashioned bathroom cleaning, but it helps to do this every day or so in between cleanings.
To find out more about The Fly Lady, and to read the real version of the “Swish & Swipe,” visit her website.