No you’re not. “You” are not even real person! Ahhhhh!
Why don’t companies let you opt out of voice response automated customer service? They should be asking if you want to use number prompts as soon as you select “1″ for English (or whichever language you choose).
I find it impossible to call any company using an Interactive Voice Response (IVR) when my kids are in the room. Some of the phone systems are so sensitive that they pick-up radio and television noise. If my baby coos, I get the “I’m Sorry. I didn’t get that!” Why don’t they just give you the option to opt-out so you can actually go through the automated prompts?
So, there you have it… my first WTF Wednesday post. And to top it off, I’m gonna name names:
If I had a choice, I would change coverage. I find the IVR system at Anthem Blue Cross Blue Shield really awful. Maybe they should take some time reviewing their phone system and customer satisfaction, instead of sending me audits to see if I have any other health coverage constantly (I don’t, for the record).
Just to prove that I’m not a total jerk, I’ll name a company that is doing it right. Shockingly, it’s a company that is doing a lot of things wrong. It’s almost hard to type this, because I am disappointed by their service in so many other ways, but. . . giving credit where credit is due. . .Bank of America. They actually ask you if you want to use touch tone response. Just push #33! Yay for BofA!
Now it’s your turn. What company is getting it right with their phone system? And who is creating more chaos in your life by getting it really wrong? It’s time to vent. . . and yes, I want you to name names!
